Voice of The Customer Workshop

Voice of The Customer Workshop

Working with the business development team of EMDA (see their website here) in Auckland last week as they hear from their valued clients exactly how they can take their service to a new level. Already a great company with happy clients but to be able to listen & hear what they need to do to lift the bar is very valuable.

Read more about “Owning the Voice of Your Customer” by linking here.

When You Are Going Through Hell………

When You Are Going Through Hell.........

Wise advice. We all have times in life and business when things go wrong. Sometimes it can seem overwhelming and never ending. Reality is not much can’t be overcome with some good planning, some unemotional decision making (we can get too close to the problem and lose perspective) and some good people to bounce ideas off. I have found that leaders at all levels value having someone who has their back that they can trust. Someone who has no agenda except that of seeing them succeed. Have a good network of mentors who want to see you do well and hang out with them often. Ask them for ideas, input and help when you need it. That network is true gold and you can’t put a $$ Value on it! Ask any CEO who has a network like this.

Leading with Certainty

Leading with Certainty

With $40 – $50 bn of investment coming into Christchurch over the next few years there is a lot of activity already, primarily in the construction industry. With a positive outlook for the future and the first signs of the massive growth many companies will and are experiencing many are seeking better systems & processes. Retention of top talent will be achieved by having the best culture, investing in people and balancing hard work with real life needs. Having a great culture is a significant strategic advantage that no competitor can steal & great cultures don’t just happen!

Good leadership, strong leaders and being able to provide certainty through constant change brings unique challenges. I took this photo today whilst supporting a Christchurch building company introduce some change. With nearly 40 in the team and growing fast, change is constant. Good practical leaders seeking tools that will help them on the job.

“What do emplye…

“What do emplyees expect from their leaders? Honesty, Forward thinking, Competence and Inspiration”

Attached is a great video blog from John Spence (link here) which is well worth a watch. Based on research outlined in the book The Leadership Challenge” he refers to a 30 year study of well over 1 million employees. Honesty is the key expectation iei ongoing transparency and up front trustworthyness of any leader. Forward thinking is about defining the future. people cannot be inspired by the past or present…….only the future so leadership is always about “where are we going”. Defining the future is a key expectation.

Competency relates to two aspects. Firstly your team expects you to be competent as a leader and secondly within your are of expertise/core business. Inspration is about being able to tke people with you, to paint and sell the dream and to inspire action and to get people to do what needs to be done because they want to do it.

Leadership is a journey not an event and you can never stop learning from others experience. It is one of lifes ultimate challenges.

Core Values Set the Culture

Core Values Set the Culture

A good set of Core Values form the basis of an organisations culture. Here the values of branding company “G & A Nelson” are displayed within their workplace. Core Values allow you to recruit for fit and to make good consistent decisions across the organisation. You should be able to hire & fire from them and they are one of the best management tools around for leading your team. Tell stories around them continuously & often. What are yours?