Anyone Can Lead in Good Times

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Anyone can lead in good times, it’s when things are tough that you really see the best leaders in action. At present we are seeing decades worth of change occurring in days as the economic, social & health impacts of Covid-19 reshape whole industries, relationships between countries and the purchasing habits of people globally.

Without a doubt what is setting those businesses with a real future apart from those who are dead in the water are the people leading them. The strategic & proactive boards of directors, the inspiring CEO’s and the tight leadership teams supporting them to deliver change & business outcomes. The great news is that even in constant change some things never change but they are now even more important;

  • Inspiring a vision for the future: Leaders must be able to show a brightness of future by articulating a Vision for success. The road leading there might have pivots and turns but being able to quickly paint the future and to sell it to those you lead is the basis of inspiration. People want to be inspired & well lead. Keep the Purpose of the Company at the forefront of all you do and live the values.
  • Team first: Your team composition, sense of tightness, professional skills, engagement and focus will ensure your clients are well looked after. Your team always comes before clients. This means team meetings, one on ones and planning sessions are priority number one. Have fun, live the values, over communicate & ensure the tough conversations are on the table.
  • Being close to your clients: Know what is going on with them, what they need, what they value & how you can help them. Call them, video them, survey them and focus on their success and wellbeing. There has never been a time that this is more important. Solve their problems by knowing what keeps them awake at night.
  • Partnerships: Partner with the best suppliers & collaborate with competitors & other like minded organisations within your supply chain. Long term & win/win solutions that keep clients at the centre of all you do add massive value to your business ecosystem.
  • Plan, Plan & Plan: Contingency planning, involving the collective skills of your Board of Directors, Advisory Board, external Advisors and leadership team often and regularly keeps you ahead of the curve. Having had difficult discussions and having modelled financial scenarios allows a fast transition as the situation evolves. Bank the lessons learnt and constantly challenge the status quo – reimagine what is needed to deliver success in the future. Make good clear decisions & iterate them as the situation changes.
  • Ask for Help: Seek Support & Coaching: Any leader at the top of their game needs an eco-system of people around them whom they can ask advice, share reflections with and in many cases share ideas. Some of these are coaches you pay for but most are peers and people in your network whose advice you value. Hang out with them often and shoot the breeze. You can’t get it all right but with a good network it is hard to get the big stuff totally wrong.
  • Invest in yourself: Keep fit, sleep lots, hang out with family/friends & find time to read, watch videos and learn. Reflect in writing and revisit these ideas and reflections often as you plan.

In tough times those who can adapt, learn, inspire others and who take action early will have the resilience to succeed.

“Anyone can lead in good times” – You earn your money as a leader when times are tough.

 

Leadership: The Science of Personality

Leadership is a key predictor of success and the impact leaders have on a group is not only significant but extremely consistent. Leadership is a “Group resource” and groups that are seeking to get ahead tend to want to have the best leaders in place to ensure that outcome. Personality plays a big part and I am often asked questions such as “Are leaders born or made”, “Do leaders have to be charismatic and inspiring to be successful.”

This video from Hogan Assessments is a very good resource and it answers many interesting questions as it explores the science behind personality and the impact this has on leaders. We use Hogan Assessments to support clients on our Executive Leadership Program and really value their research and expertise.

Leading Teams: The First Taste of Leadership

The 5 Levels of Leadership

Generally the very first time we get given a leadership role it is leading a small business team. If we are lucky we may experience the dynamics leading a sports team, or in a senior leadership role at school or in a group outside of work. In general I find that it just happens suddenly as a natural progression in the work environment. There is no training…..one day you are a senior member of the team, the next you are leading it.

No one prepares you for the change. Friends and peers are now working for you & suddenly you are expected to achieve team goals, manage performance and too often deal with conflict. Working with newly promoted team leaders and first time managers/leaders we find the biggest challenge they face is (bar none) is that of confronting issues that arise within the team. Those tough conversations with one time peers when confronting behaviour that impacts on the team achieving goals. Eight Common Pitfalls for New Managers is a document that we put together (at The Results Group) which has helped many to understand what has “changed” since they were promoted to lead their first team. In fact it has served to remind even long time leaders of some of the things they need to be aware of.

Supporting first time leaders to make the jump, to be aware of the pitfalls and to be able to confront challenging issues is the role of a mentor & senior Manager/Leader in the business and whilst not costly in terms of time or money, is often simply not prioritised.

How are you preparing your people to lead? How are you supporting them to make the jump? Is your Business culture a high performing one that guides, supports and develops leaders to take care of your most important asset…..your people?

How to Get Good: Focus on What You Do

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I have recently spent a lot of time with our clients. In particular really listening to understand what they expect from us. We officially launched the Executive Leadership Programme.  This programme is already becoming a significant part of their business. In a little over six months we have 26 CEOs and five “Emerging Leadership development teams” on the programme.

Over the last week I spent a long time with my friend and meet with John Spence. I’ve worked with him  as he delivered workshops to my senior team, a large event at the Isaac Theatre Royal in Christchurch and within a number of CEO leadership forums.

Reinforced to me: you become like those you spend time with and what you focus on.  It’s not about what great ideas you have it’s about what you execute and actually do.

The secret to success is extreme focus & being excellent what you do.

Note to self: do more of that!

Team Mates

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Great team mates are the key to any culture and business. No one person is a team and no one person can manage the complexity of leading in modern business. Team and culture are the outcome of good leadership, clear communication and honest robust conversations. They are the result of a conscious decision to invest in people and to work together collaboratively.

Too often this critical aspect of business is left to chance and stagnates at a certain level. The reality of business today is that really the only significant point of difference and Company can have is it team culture. Everything else can be copied, reverse engineered or improved upon. Competitors can take individuals but they cannot take nor easily replicate your team culture. If you get the team culture right then client service and great products innovation will follow.

Pride, Passion And Excellence: Leighs Construction CEO – Anthony Leighs

Last week we were lucky enough to have the CEO (and Founder) of Leighs Construction Ltd (Link here) speak at our CEO Leadership Group in Christchurch. Every two months the group gets together for breakfast to hear a Business Leader tell their personal story in Business, to tell their Leadership journey.

It is fantastic to hear someones journey in both Business and Leadership and to take a few things away to think about. What did I learn from Anthony? A lot actually;

  • His journey from school into the Construction Industry. A near brush with being an Officer in the NZ Army did threaten to take him in another direction & Leadership role.
  • He qualified as a QS, Project & Construction Manager and worked for a large Construction Company.
  • In his first role he was influenced by a strong leader who taught him a lot about Leading and running a Business.
  • He started his own Company.
  • Leighs Construction had to be smart, innovative and deliver great results to initially compete with larger, better established Christchurch Construction Companies.
  • Some early wins and awards made a big difference.
  • Being different is a way of building a brand. Leighs took construction to Antarctica, East timor and the Islands. This required innovation, flexibility and taught a culture of partnerships and close relationships. This ability to create and work in partnerships has been a major contributor to the Company growth.
  • His leadership philosophy is “Great people, Good equipment and sharing success”. The company has 3 stated Values – Pride, Passion, Excellence (PPE). The team keep this as centre to all they do and deliver. It is a way of doing business.
  • Anthony has tried to build a culture of performance. With PPE central in all they do, everyone is expected to perform.
  • Good robust Governance keeps the Business strong. Anthony wished he had formed a board earlier and gets invaluable direction, guidance and support from the Board of Directors he currently has.
  • Leading leaders is the challenge of the future a the company grows. How do you lead clever people well and develop them? Leadership is a key focus for the Company moving forward.
  • Anthony is passionate about what he does and his industry. He readily gives back through his role as Chairman of The NZ Masterbuilders Federation and by his numerous leadership roles in related groups, committees and Business relationships. He is an influencer.

Thank you for sharing your story. I learnt a lot and so did those attending the breakfast.

Other Leadership Blogs I have published:

Average Doesn’t work in Any Part of Life (lInk Here)

Feedback from 200 CEO’s: What They Learnt in 2013 (Link here)

Managing Director and Founder of Leigh Construction, Anthony Leighs speaks about Leadership at a Christchurch breakfast hosted by The Results group.
Managing Director and Founder of Leigh Construction, Anthony Leighs speaks about Leadership at a Christchurch breakfast hosted by The Results group.

Leaders: The Genius Of Simple

Complexity

When I saw this Richard Branson quote I immediately sent it to several CEO’s that I have been working with over the past week. The reality of business today is that it is complex, fast paced and full on. The change, technology, innovation and changing global market place adds to complexity. The role of a leader is to constantly make the complex simple. To break things down into bite size chunks, to clearly identify the issues in amongst the “fog of war” so they can then be addressed.

One recent example. This week I was working with a leading NZ company, one that is very successful, growing fast, a Senior Leadership Team at the top of its game, working in the technical space. These guys can do amazing things in their field, professionally and are academically at the top of their game. As part of their strategy it became important to measure “users”. The conversation and debate around what a user is, how the various users could be measured, their usage weighted, the definition etc could have raged for hours. A real life example of a simple concept i.e. a user is someone who uses their product or service whether they pay for it or not, being made into a complex matter that could have stopped them doing something very simple and important.

The role of any leader is to quickly take the conversation the other way. To cut through the complexity and ensure the team understands the real issue. To quickly bring things to a logical and executable decision point. Time and time again businesses feel they are different or special so therefore the principles of research based best practice won’t apply to them.

Recently I was speaking to a group representing 15 Law firms. A mix of senior partners and their General Managers. I was discussing Target Markets and how any business needs to be able to identify their Target Market and design their products and services specifically for that market (not that they don’t do business with those outside that target market, they just don’t actively target them).

One said to me “Kendall you have to realise that we do things a little differently”, meaning that this stuff is all very well and good but it doesn’t apply to them because their work is different/complex/multifaceted/high trust with clients/very important etc. When I openly challenged this point we went on to have a great discussion and in actual fact this thinking not only absolutely applied to their industry it was badly lacking. To the point whereby most Law firms cannot even differentiate their point of difference. Most simply are “Great service, trusted, client focussed”. I’m not saying it is easy to have a defendable point of difference, but when you get one clearly defined it is of high value. It allows you to stand out and demonstrate to your market that you add a massive return on investment to them. Otherwise you compete on price…….and that sucks. Sadly most Companies and Industries think they are little bit different and therefore don’t apply some of the simple principles.

Leaders at the top of their game keep things simple, force clarity and help their people to make the complex simple. Ironically some of these skills are the least talked about, trained for and invested in.

Other Things You Might Find of Interest;

Listening Very Hard: The Voice of Your Customer (Link here)

Making Your Business Better (Link Here)

Leadership Lessons from 200 CEO’s (Link Here)