So often the topic of succession is ignored or seen as negative. The reality is that it offers a big opportunity to ensure business continuity, a legacy to be realised or an investment to be realised. A culture that invests in leadership assists greatly in ensuring that a business will thrive beyond its current leader (be that a founder, owner or professional CEO).
In this video John Spence and I discuss the topic and some of the challenges and opportunities.
One of the biggest challenges many businesses face is that of succession. Too often it is seen as something negative, stressful or is an unspoken topic. Certainly it is one that can be full of emotion especially in family businesses or it can appear to be simply a problem too big to tackle.
It is considered the realm of Lawyers and Accountants and many seek to engage these professionals to “solve” the problem for them. Without a doubt they need to provide good advice but succession is a leadership issue rather than a technical problem. It is one that requires courage, planning, transparent communication, good ongoing advice from a number of specialists and clear decisions. It is a journey, not an event.
Succession is not just about an ageing business founder/owner. The professional CEO needs to develop other leaders in their team to be able to take over the their role when the time is right & any organisation needs to have some contenders who can take on the top role (whether they do or not will depend upon the needs) and this requires a culture of investing in leaders at every level to step up.
Each week we speak to & work with business leaders who are looking to get out of their business. I have personally supported many who have started and successfully completed the journey.
Ten recommended considerations;
Face into the opportunity. Ignoring succession will not make it go away. A compressed timeline or sudden change due to death or illness significantly reduces the chance of long term success.
Select those who will succeed you carefully. Make sure they fit, buy into the vision, care about the mission and people and build trust. Succession is all about people, decisions and change. Lead well.
Plan for success. Have a plan with key milestones and understand the process and journey. Get all the people involved who need to be and get the issue on the table. Build a plan that will iterate and evolve.
Understand that succession is part of the evolution of any organisation, business and family. Change is constant and people don’t deal with change well. Embrace the journey and don’t treat it like it is “negative” or an “event”. It is a fantastic opportunity to evolve your business and to ensure it thrives (not just survives) in the future.
Get good advice. Have external help in getting the plan and issues on the table. Seek good legal and accountancy advice throughout the journey but don’t leave the “people” plan to a tax specialist or legal advisor. This is about people and change rather than just a structure or contract.
Succession is all about the future so a good vision and strategy will be needed and good leaders who can execute change. Succession is about leadership so include it in all your leader development programs. If you don’t have a leader development program get one in place. Little bits regularly can really make a big impact on the future vitality of an organisation.
Make good clear decisions at every stage and map out the decision points & timeline. Document and communicate things & keep things on track.
Implement and invest in key structures that enhance success. Independent Governance (or a Advisory Board as an initial step), bringing the business under management, coaching and leadership development for key current and future leaders, good independent advisors, implementing legal and financial structures and processes based on future plans are all critical as a business moves into a space whereby the business is not reliant on the founder or owner. Many of these take considerable time to implement and re a real culture shift for the business.
Network with those who have done it. Find those who have made the transition and ask questions. Hear what went well and more importantly learn form the mistakes they made as you look to apply things to your own situation.
Enjoy the journey. For those who successfully navigate change and ensure that their business will ensure into the future providing for the next generation the rewards are great. If a trade sale is involved the satisfaction of seeing the business moving to a new level is exciting whilst at the same time providing a new found freedom.
Each week we are delivering valuable services as true trusted Advisors throughout New Zealand, Australia and the USA to High Performance Businesses and Executive Leaders looking to Execute, simplify their business and to increase their influence as professional leaders. A snapshot of the team in action.
We believe that in order to thrive (not just survive….thrive) in the future and an ever changing business environment, Leaders (and Businesses) need to constantly adapt, change, iterate and to lead their people with certainty.
This mission involves working with Business owners, Board Chairs and CEO’s who are looking to invest in their own leadership skills, grow other leaders & develop a clear strategic execution plan which they can execute continuously. The latter “Execution” piece is the important bit.
This is about getting things done, prioritising the important things over the urgent (disrupting business as usual in a good way) and leading behavioural change. This is getting the people in the business to change and do different things & sadly our world is full of people with great ideas but not people who can bring these ideas to life practically.
This short video outlines some of the work we do with long term clients as we support them to lead in change, succession and execution.
I have just spent several days working with a large listed Australian company at an offsite in the Blue Mountains. They were taking their Strategic plan and consciously building their plan to executethe Strategy. Typically you should spend as much time planning the execution as you do making the Strategic plan and yet this is rarely done.
This is core business for Advisory.Works as our clients know & it prevents one of the biggest frustrations in business today: A lack of execution. Nothing happens…..a great plan is never realised, it sits on the shelf and gathers dust. This is total insanity & so often Business Leaders wonder why their fantastic Strategic plan never ever gets executed. How can it?
Here are a few thoughts on Disciplined Execution from a recent CEO Leadership Panel I was part of in Christchurch.
Earlier this month we won the AUT Business Excellence Award for Management Services. It was a fantastic night and the culmination of months of work as we provided client and business data to show the results our company and team were achieving as we actively make a difference.
As with any team it is important to pause, celebrate the win and regroup as we move forward. Our clients are fantastic and trust us to provide true trusted Advisory in the area of Strategic Execution and Executive Leadership Development.
The same week we changed our Company name and logo after 24 years as we continue to position ourselves as category leaders as we disrupt the Business Advisory Space.
Proud to lead a team that won this award.Some of our team celebrate the win at the 2016 Awards dinner.The summary/average of data taken across all our clients as at 1 April 2016.
A new partnership with Leadership Expert and Business Influencer John Spence which he outlines in the video below.
We are passionate about disrupting Business Advisory.
In fact our Company Mission is to totally disrupt Business Advisory by 2020 as we continue to evolve a premium Advisory Brand focussed on Disciplined Execution and High Performance Leadership.
Why?
Lets face it the current status quo really has to change to meet the demands of modern business leaders who seek support in solving complex problems. Problems created by the increasing pace of constant change and disruption.
Too often conservative middle aged men sit in judgement, dispensing advice backed by education and professional development that ended in the 1990’s and talking about solutions that have worked historically.
At its worst traditional Advisers expect to charge a premium for this advice and yet they have never walked in the shoes of those they seek to influence. They have never led a business, never risked all as an entrepreneur and they don’t have the scars, stories and lessons learnt from experiencing failure, success and from practical application. They are not people leaders and yet they seek to advise, develop & influence leaders who are.
Worse still they don’t typically ask their clients for any feedback nor ensure that what they are doing is effective & of value value. They struggle with practical application of theory & struggle to get clients to execute their advice. Often there is constant muttering & frustration as to why this happens.
I personally have worked with many professional services companies who openly state they are client centric and yet they seek no client feedback. Their fees are dropping so they finally forced to react and seek change.
In one case it had been 12 years since a company had completed any feedback survey of their clients. Think about the arrogance of that. They assume they know what it is their clients need but never go beyond individual opinions.
When surveys are finally deployed they discover to their horror that their current reality does not match their assumptions and that they have a huge training, R & D and leadership development gap to close. Too complacent and comfortable to really care about their clients needs.
Many times I have challenged an absurd desire to spend time refocussing on their client relationships prior to measuring client loyalty or engagement because they fear the results.
Wait until you hire an amateur…..makes you realise the value of having a professional on board.
Business Advisors of the future must;
Be experienced leaders who lead by example with their own Business practices and actively see themselves as leaders and influencers. Advisors who make things happen, can influence people through real stories of practical application and who can coach, mentor and guide other clever people. They must have people skills (EQ) and empathy.
Own the voice of their customer. They must have an up to date (& data based) understanding of what their customers really want and need. In fact the top advisers are pro-active and bring solutions to their customers before they know they need them. They anticipate needs rather than react to immediate situations.
Have humility and respect always.
Be future focussed and have a passion for lifelong learning. If you are as good as you will ever be it’s just not going to cut it. Academic qualifications are table stakes and the start point not the end game. They must provide clarity and inspire confidence for those they serve by constantly up skilling and learning.
Bring researched frameworks & networks of like minded people. The day of the individual guru with all the answers is gone. Business today is simply too complex to know everything. The best Advisors will connect customers to other leaders, professional advisors and collaboratively bring unique solutions to complex problems.
Measure and manage & clearly demonstrate massive value. This will not always be financially driven either, rather it will vary from customer to customer.
So thats why we do what we do. These are but some of the reasons we are on a mission to disrupt Business Advisory. Business leaders expect and need more and this is not opinion….. we ask them regularly and have done for many years.